Refund policy
Version of [to be completed]
Courtesy translation. Which language version prevails will be decided by a lawyer: [to be completed]
Draft: sections marked “[to be completed]” are being prepared with a lawyer.
In short. This page will set out the rules: when money for a call goes back to your balance and how to withdraw the unused remainder.
1If the client cancels a call
Free cancellation period and the amount kept for late cancellation. [to be completed]
2If the specialist cancels or misses a call
[to be completed]
3Technical problems during a call
[to be completed]
4Refund of the remaining balance
Refund method and timeframe, anonymity during a refund. [to be completed]
5How to request a refund
Write to support@aprosop.ru or to support in your account and give your name on the service. You don't need to introduce yourself.
Time needed to review requests. [to be completed]