Terms of use

This agreement is concluded between the operator of the service (name: [to be completed], details on the “Company details” page) and the user of aprosop.ru.

How the agreement is accepted and when it is concluded; governing law and language version that prevails. [to be completed]

Aprosop helps you find a psychologist and talk to them anonymously in a dialogue and in video calls. The client appears under a generated name and a 3D avatar; the specialist under the name in their profile.

Consultations are given by specialists whose profiles we have reviewed manually. The service provides the platform, booking, payment and a secure call.

Whether specialists are licensed to practise in the client's country or state, and how this is shown to clients outside Russia. [to be completed]

A psychological consultation does not replace a doctor or emergency care. If you or someone near you is in danger, call your local emergency number (112 in Europe, 911 in the US and Canada, 999 in the UK) or a crisis line in your country — see findahelpline.com.

The service is for adults. By creating an account you confirm that you are at least 18 years old. If you are younger, please talk to an adult you trust or call a helpline for young people in your country.

• Only a password is needed to sign up. Your name and recovery key are created automatically.
• The recovery key is shown once. If you lose both the password and the key, access can't be restored: we don't know who you are and can't verify it.
• Don't share your password or key with others.
• You can delete your account in the settings at any time.

• The price of a call is shown in the specialist's profile before booking. Prices are in Russian roubles.
• You can book free time no sooner than an hour ahead.
• You can cancel a call in the dialogue before it starts; free of charge up to 24 hours before.
• For refunds for a cancelled call, write to support@aprosop.ru and give your name on the service.
• You can join a call 10 minutes before it starts and until it ends.

• Don't record calls or take screenshots without the other person's consent.
• Don't try to find out who is behind an avatar, and don't ask the other person to reveal their identity.
• Be respectful. Threats and insults lead to the account being blocked.

• The information in the application must be truthful. A profile appears in the catalogue after a manual review.
• We may suspend a profile if the information isn't confirmed or there are justified complaints.
• The specialist follows professional ethics and confidentiality and does not try to identify the client.
• Sign-up: specialist application.

Terms for paying for calls and topping up the balance are set out in the public offer and the refund policy.

[to be completed]

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If the terms change, we will update this page and the date at the top. How we handle data is described in the privacy policy. Send questions to support@aprosop.ru.